System & Hardware – Visitor Manager Central

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Welcome to Visitor Manager Central Support

Getting Started

2

Quick Customisation
Getting Started with Visitor Manager Central

Your VMC Account

3

Forgotten Password
Terminate Account
Accounts & Billing Overview

Administrator Guide

42

Emergency Evacuation

Print Evacuation List
Enable Emergency Evacuation
Emergency Evacuation Overview

Reports

Reports & Analytics
Auto Sign-in Reports

Settings

QR Code expiry with badges
Pre-Registration
Messaging & Notifications
GDPR Settings
Delete all visitor and contract data
Anonymise Visitor Data

Kiosks

Visitor Types & Sign-in Flows
Language Options
Log out of Kiosk Session
Kiosk Refresh
Kiosk Designer
Kiosk Delivery Options
Kiosk Background Images
Induction Screen
Group Sign-in
Face Recognition Sign-in – Visitor Manager Central FaceID
Default Contacts
Add New Kiosk

Locations

Switch Locations
Setup New Location
Auto Sign-Out
Add New Location

Printing & Badges

Visitor Badge
Team Badges
Reprint Visitor Badges
Pre-Print Visitor Badges
Enable iPad Kiosk Badge Printing
Disable Badge Printing

Teams

Teams Overview
Team Member QR Codes
Team member email already exists
Team Groups & Permissions
Invite Team Members
Delete a Team Member
Adding Team Members
Adding Team Members with CSV Import

Visitors

Visitors Overview

User Guides

3

Invites & Pre-Registration

Pre-Register Visitors
Pre-Register Groups

Meeting Types

Event Types

System & Hardware

11

Badge Printers

Visitor Manager Central Printers Overview
Badge Printers
Connect Printer to iPad via Bluetooth
Change size of Printer Labels

System Software

VMC Web System Requirements
VMC App Update Guide
Upgrading the VMC iPad App
VMC Network & Firewall Configuration

Terminal Hardware

Visitor Manager Central supported iPad models
Visitor Manager Central iPad Configuration
Guided Access Mode for iPad

Integrations

5

Slack Integration
Salesforce Chatter & Salesforce CRM
HipChat Integration
Google Directory Integration
Active Directory Integration

Frequently Asked Questions

9

Hardware FAQ

How to identify your iPad Model

Software FAQ

Getting email notifications delivered correctly
Enable browser cookies
Changing your Visitor Manager Central Administrator account
Adding a billing contact email for invoices

Privacy & Data

Key GDPR Compliance Requirements
Are you compliant with FERPA?
Manager Central’s email sending guidelines

Compliance & Endorsement

VIC Government Visitation API

Troubleshooting

4

Slow Kiosk Performance for Visitor Manager Central App
Printer has stopped working
iPad Screen Auto-Lock
Brother QL-820NWB Bluetooth Printer Cannot Print

Home
Support
System & Hardware

System & Hardware

Visitor Manager Central system information for evaluation & maintenance

Badge Printers

Visitor Manager Central Printers Overview
Badge Printers
Connect Printer to iPad via Bluetooth
Change size of Printer Labels

System Software

VMC Web System Requirements
VMC App Update Guide
Upgrading the VMC iPad App
VMC Network & Firewall Configuration

Terminal Hardware

Visitor Manager Central supported iPad models
Visitor Manager Central iPad Configuration
Guided Access Mode for iPad

Support

Getting Started
Your VMC Account
Administrator Guide
User Guide
System & Hardware
Integrations
FAQ
Troubleshooting
Software Terms

Visitor Manager Central

Brought to you by
FUJIFILM Upstream Solutions Pty Ltd
Botanicca 9, 588 Swan St, Richmond VIC 3121
E: shm-fbau-VMC.Upstream@fujifilm.com
ABN: 35 06 572 694

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