Brother QL-820NWB Bluetooth Printer Cannot Print

Tips for supporting your Bluetooth printer if it stops working

The Brother QL-820NWB printer offers Bluetooth connection direct to the iPad, this means you do not need to connect the printer via Wi-Fi. You can create a direct connection between the iPad and the Printer

Note: Bluetooth printers can only connect to one iPad at a time. You will not be able to connect multiple iPads to one printer when using the Bluetooth option.

If your printer stops working or loses connectivity you may need to reconnect the printer to your iPad but first, you will need to un-pair it from the Visitor Manager Central App and the iPad itself.

  1. Check to ensure the Bluetooth printer is not paired with the Visitor Manager Central app. Login to your Visitor Manager Central application and view Printer Settings.
viewing the printer settings
  1. Check your iPad’s settings app, if the Bluetooth printer is still showing as connected, select it and tap the Information (i) icon.
viewing the bluetooth settings
  1. Tap “Forget this Device”
bluetooth forget this device setting

Now reconnect your Bluetooth printer to the iPad following the instructions provided in our Printer connection articles.