Prepare your office network for best performance
Note: While your network may allow Visitor Manager Central services, it could be blocking or restricting the 3rd party services we rely on to deliver the visitor management solution. You may need to open ports or white list some domains/services from these 3rd parties.
Visitor Manager Central generally works well without the needs to request or make any modifications to your office network (WIFI, Mail, Firewall, VPN connections etc).
However, in some circumstances you may need to make some minor adjustments to your office network settings.
- Email notifications not arriving or delayed
- Push to kiosk does not work
- Printer and iPad have trouble connecting by WIFI
- Visitor Manager Central website/app is slow and unresponsive
Ensure these domains are whitelisted.
- *.hub.visitormanagercentral.com.au
- *.amazonaws.com
PubNub (push service)
- https://support.pubnub.com/support/solutions/articles/14000043522
- If your firewall blocks all traffic to all non-whitelisted IPs then you can start by allowing *.pubnub.com, *.pndsn.com, *.net and *.pubnub.io
Sendgrid (email delivery)
- No changes required
Twillio (carrier services for SMS)
- No changes required
Brother Printers, various models (Printer use with Visitor Manager Central and standalone)
- https://help.brother-usa.com/app/answers/detail/a_id/52673/~/firewall-ports-needed-to-allow-network-communication-with-the-brother-machine
- Network Scanning: Internal/External UDP 54925
- Network PC-Fax Receiving: Internal/External UDP 54926
- Network Printing and Remote Setup: Internal/External UDP 137 and UDP 161
