This guide will help you with setting up different size labels for the supported brother label printers

Visitor Manager Central supports only the 62 x 100 mm Shipping Label (DK-11202).

You can use other Brother Labels with Visitor Manager Central although they are not 100% supported. To change the label size you wish to use, follow the guide below.

1. Login to your Visitor Manager Central App and navigate to Printers
2. Navigate to the Settings tab
3. Select Paper Size
4. Choose a size from the list or enter your own custom size
5. Check formatting and SAVE

It’s important to enter the label size using the formant shown below as an example. If you do not enter this correctly it’s likely the printer will not recognise the paper type and will not be able to print.

• DK-11202 is supported by default but you would enter 62mmx100mm
• DK-22205 you would enter 62mmx30.48m

Look for the label size on the paper spool (plastic ribbon) or the packaging.

This guide is written to assist with

• Changing label sizes
• Label sizes
• Badge printing
• Changing badge print size
• Updating badge labels

This article will assist with connecting your Brother QL-820NWB printer using the direct Bluetooth connection method.

Note: This guide applies to the Brother QL-820NWB printer only.

You will need to have your printer setup to use Bluetooth before completing the below steps. Please refer to the Brother QL-820NWB instruction guides.

1. Login to your Visitor Manager Central iPad application with your username and password.

2. Select the Settings tab at the bottom of the screen.
3. Select the Bluetooth Search and Pair option

4. Wait for the iPad to find your printer via Bluetooth and select it once displayed. This may take a few moments to be discovered so please be patient.

5. Once selected the printer will be paired with the iPad but you still need to select it from the available Printers list. Tap the Printer option and then select your printer from the list. It may take a moment to finalise setup so please be patient.

6. Your printer is now paired, please press Print Test to ensure the devices are correctly connected and can talk to each other.

Your Brother QL-820NWB printer is now paired with the Visitor Manager Central App!

Note: Your iPad can only be connected to one printer at a time via Bluetooth or WiFi. Multiple iPads can be connected to the same Wi-Fi printer but note vice-versa. However only one printer can be connected to one iPad at a time via Bluetooth.

For assistance, contact Visitor Manger Central Support.  Please note we have help articles on printer unboxing and configuration also.

This article will help you connect your Brother label printer to the Visitor Manager Central iPad terminal for badge printing.

First, we will assume you have connected your Brother label printer to your office wireless network, or you plan on using Bluetooth connection options. Visitor Manager Central supports the following Brother Label Printers.

• Brother QL-720NW wireless printer
• Brother QL-810W wireless printer
• Brother QL-820NWB wireless and Bluetooth printer

Visitor Manager Central recommends you use the Brother QL-820NWB printer.

Ensure you have the correct printing labels, Visitor Manager Central only supports the Brother DK-11202 labels (as sold on our website and most IT stationary suppliers).

• If you want to use other label sizes, please refer to this guide for changing your printer labels with the Visitor Manager Central iPad App

Please consult our hardware guides on connecting a Brother printer to your office wireless network.

Connect Brother Printer via WiFi

(Applies to Brother QL-720NW, QL-810W and QL-820NWB only)

This guide will show you how to connect your Brother printer to a Visitor Manager Central terminal using a wireless network. You will need to have your printer connected to the WiFi network and Visitor Manager Central iPad app installed.

1. Launch the Visitor Manager Central App and login with your administrator username and password.
2. For Wi-Fi printers select “Wi-Fi Printer” menu options.

• If you use a DHCP IP printer, use the Wi-Fi Printer option
• If you use a STATIC/FIXED IP please add via the IP address method. Press and HOLD the IP ADDRESS field (below the WIFI Printer option) for 5 seconds to activate this and allow you to enter a fixed IP address or remove it.

3. The iPad will start searching for network connected printers, this may take a few moments so please wait.

4. A list of available printers will be displayed, select the Wi-Fi printer you wish to connect to.
   
5. You will now see the printer selected at the top of the WiFi Printer options and the printers network IP address below this.

6. Run a Print Test, this will send a print test job from the Visitor Manager Central dashboard to the iPad and onto the printer if connected successfully.
   
7. Your printer is now connected and if this option is enabled in your Terminal Design feature, all sign-in will trigger a badge print. We recommend running a test sign in, choose a terminal to load and complete a test sign in to print a visitor badge.

Note: to run a test sign in and print a badge you may need to enable badge printing in the Visitor Manager Central dashboard. Please refer to help article on how to enable badge printing for your iPad when visitors sign in.

The Visitor Manager Central system can print staff and visitor badges, on sign in and directly from the dashboard.

The Visitor Manager Central visitor management system supports Brother label printers for visitor badge printing. You can also print employee badges and staff passes (see below for more information on employee badges).

All printers we support provide either LAN, Wi-Fi or Bluetooth connectivity.

Brother printers we support are Direct Thermal meaning there is no ink and no need to replace any components. Labels will be required, and we support DK-11202 labels, other labels are not supported.

Visitor Manager Central Supported Printers

Current Model

1. Brother QL-810W (Brother Website Link)
2. Brother QL-820NWB (Brother Website Link) – Recommended!

Retired Model (still supported)

1. Brother QL-710W (Brother Website Link)
2. Brother QL-720NW (Brother Website Link)

We do not offer you direct support or printer configuration/setup and unboxing guides as these are subject to continual change by the manufacturer. Please visitor the Brother support website in your local territory for detailed setup guides.

Visitor Manager Central does offer guides on connecting your printer to the Visitor Manager Central software applications, please refer to our printer guides for this option.

Visitor Badge Printings

Visitor badges are printed at the time a visitor signs into a Visitor Manager Central iPad kiosk. A visitor badge can also be reprinted from the web dashboard if a visitor damages, looses or requires a reprint of a badge.

Staff Badge Printing

Visitor Manager Central supports staff sign in using a Visitor Manager Central iPad kiosk. Staff badges can be printed to the connected Brother label printer OR you can print a staff badge from the Visitor Manager Central web dashboard to any connected computer or network printer.

Printer Labels

We recommend use of the official DK-11202 labels. You can also use aftermarket labels that are compatible with the Brother printers.

If you prefer to purchase from your own retailer, we recommend selecting the Brother DK-11202 or DK-1202 model badges.

• Brother DK-11202 Compatible White Label Roll 62mm x 100mm – 300 labels per roll either manufactured by DK Rolls or aftermarket.

Note: Visitor Manager Central does not support the Brother DK-2201 / DK-2251 badges that come with the Brother QL-820NWB printer. Please dispose of those badges and purchase any of the supported badges listed above.

Prepare your office network for best performance

Note: While your network may allow Visitor Manager Central services, it could be blocking or restricting the 3rd party services we rely on to deliver the visitor management solution. You may need to open ports or white list some domains/services from these 3rd parties.

Visitor Manager Central generally works well without the needs to request or make any modifications to your office network (WIFI, Mail, Firewall, VPN connections etc).

However, in some circumstances you may need to make some minor adjustments to your office network settings.

• Email notifications not arriving or delayed
• Push to kiosk does not work
• Printer and iPad have trouble connecting by WIFI
• Visitor Manager Central website/app is slow and unresponsive

Ensure these domains are whitelisted.

• *.vmchub.com.au
• *.amazonaws.com

PubNub (push service)

• https://support.pubnub.com/support/solutions/articles/14000043522
• If your firewall blocks all traffic to all non-whitelisted IPs then you can start by allowing *.pubnub.com, *.pndsn.com, *.net and *.pubnub.io

Sendgrid (email delivery)

• No changes required

Twillio (carrier services for SMS)

• No changes required

Brother Printers, various models (Printer use with Visitor Manager Central and standalone)

• https://help.brother-usa.com/app/answers/detail/a_id/52673/~/firewall-ports-needed-to-allow-network-communication-with-the-brother-machine
• Network Scanning: Internal/External UDP 54925
• Network PC-Fax Receiving: Internal/External UDP 54926
• Network Printing and Remote Setup: Internal/External UDP 137 and UDP 161

How to update the Visitor Manager Central app

Visitor Manager Central releases new versions of the iPad kiosk app on a regular basis. The updates may resolve bugs, improve features and add additional features.

You will always have the latest web dashboard, there is nothing to update.

You can enable auto-updates on the iPad (settings app) or update directly from the app store. If you have any issues, close the Visitor Manager Central app and restart your iPad.

Upgrade iPad Kiosk App

• Logout of your current kiosk app
• Delete the current version from your device
• Ensure you have the latest version of iOS installed
• Restart your iPad
• Go to the Apple App Store and install the new update
• Launch the Visitor Manager Central app and login to your account
• If you require badge printing, reconnect your printer
• Select the appropriate kiosk to display
• Test the sign in process

Note: you may need to enable location services and camera access again in your iPad settings app so Visitor Manager Central works correctly.

Important! Tablet Settings

Ensure you do not accidentally upgrade to untested or unsupported operating system versions.

Important! Upgrading Tablet Operating System (iOS, Android, Windows)

Before updating your operating system ensure Visitor Manager Central app is compatible with this version (check with us or take note of the description in the App Store).

Please follow this guide carefully to ensure your Visitor Manager Central iPad application and web Dashboard are updated correctly.

If you are required to update the Visitor Manager Central application on your iPad, it’s best practice to follow the guide below. This update process will generally take up to 10 minutes to complete if done correctly by a first-time user of Visitor Manager Central.

Please note the steps in this guide must be followed carefully.

Step 1 – Delete Existing Visitor Manager Central App

Preparing your iPad is important so you get the best performance from Visitor Manager Central.

1. Logout of the Visitor Manager Central iPad application
   Logout by pressing the Home button on the iPad and then double tap the home button and “Swipe Up” to close the app.
2. Delete the Visitor Manager Central iPad application
   Locate the Visitor Manager Central app on your iPad and press and hold the icon for several seconds until it begins to jiggle. You can now press the small cross (X) on the corner of the app icon to delete it from the iPad.

IMPORTANT: You must delete the app from the iPad screen not just the quick access dock. Ensure there is no Visitor Manager Central app icon on the iPad anywhere.

Step 2 – Update Your iPad

Check to see if a new version of iOS is available, please open the iPad “Settings” app and run the update if one is available. The current version of iOS is version 11.4.1

1. Open the iPad Settings app
2. Select General
3. Select Software Update

IMPORTANT: Your iPad will need to restart once iOS has been updated. Allow your iPad to restart, make sure it is connected to Wi-Fi and fully charged.

Step 3 – Prepare Your iPad

Default iPad settings may cause issues with the performance of Visitor Manager Central, specifically the on-screen keyboard. Delete all other apps the iPad will allow you to, do not run other apps in the background.

1. Delete all unnecessary apps.
2. Disable all auto updates including auto app updates
3. Disable all keyboard functions except auto-capitalisation
4. Disable auto brightness and night-shift modes
5. Disable auto lock

Important: Once you have removed the Visitor Manager Central app, updated the iPad and prepared it for using Visitor Manager Central restart the iPad again.

Step 4 – Install Visitor Manager Central iPad App

The Apple App store should always have the latest version of Visitor Manager Central available. Check to ensure you are viewing the latest version of Visitor Manager Central on the Apple app store before installation.

1. Open the App Store app on your iPad
2. Using the search option, search for VISITOR MANAGER CENTRAL
3. Locate the Visitor Manager Central Visitor Management System app and tap the icon to view the app details screen.
4. Check the version number is correct on the app details screen.
5. If you are certain you are viewing the correct version press the GET button or the download icon to install Visitor Manager Central on your iPad.

Step 5 – Launching Visitor Manager Central

The first time you launch the new Visitor Manager Central app you will be presented with the login screen but do not login yet. We need to verify the correct app is installed.

1. Check the correct version is displayed in the bottom of the screen (at time of writing this is Version 4.0.1.8).
2. Enter your admin email username and password then press LOGIN to continue.

You will now be logged into the correct version of Visitor Manager Central.

1. If prompted for access to Location by the Visitor Manager Central app at any stage please, enable location services and set to allow/always
2. If you are not prompted, you may need to allow this in the iPad Settings, go to the settings app > Privacy > Visitor Manager Central and allow location to Always

Step 5 – Configure Badge Printer (optional)

You will need to reconnect your printer to Visitor Manager Central again if you are using badge printing. This does not Please use one of the guides below depending on the printer model you use. Ensure your printer is setup correctly first.

1. Click on the Settings tab
2. Configure your printer
3. Select “Print Test” to test the connection and print

Step 6 – Load your Kiosk

If all steps above are completed, you can now load your desired kiosk.

1. Tap on Kiosks
2. Tap on the Kiosk you wish to load

If you cannot see the kiosk you wish to load use the Refresh function on the top right corner of the screen (blue refresh icon).

The first time your kiosk loads it will pull all the settings from the web dashboard which may take a few moments.

Important: Please complete a full test of all functions to ensure its operating correctly as you would expect.

Troubleshooting

Please note the steps in this guide must be followed carefully or you may experience the following issues when attempting to use the system.

• Badge printing will not work
• Loading screen may be stuck on the Visitor Manager Central welcome screen
• Kiosk design may display incorrectly
• Visitors may not be able to sign in
• Kiosks may be missing on the iPad app or dashboard

If issue arise from the update it’s likely one of the steps above was not performed correctly. The most common problem is not deleting the Visitor Manager Central app and restarting the iPad before installing the new update.

Strange App Behaviour

Deleting the app first will clear any settings or caching from the iPad app and memory and prepare it for a fresh install. Visitor Manager Central does not operate like other iPad apps, it uses systems resources for performance and security.

Printer Setup

If you print badges you will need to setup your printer again, you should not need to reconfigure the printer itself.

Start Over

We recommend setting up a brand-new kiosk to replace your old one. This will give you the opportunity to discover the new Kiosk Designer and powerful visitor flow options. The new designer also has some great new templates and design options, it’s a revolution in visitor management for your organisation.

Stuck on Splash/Logo Screen

If you load the app and its stuck on any screen, its likely you did not delete the existing app first or you have an old version of the iPad or iOS. You may need to upgrade your device. Also check the iPad settings and ensure Location Services is set to Enables/Always.

No Kiosk Found

If you cannot locate your kiosk in the list tap the blue REFRESH icon at the top of the screen.

Help I’m Still Stuck!

Contact Visitor Manager Central support, so we can assist you. Be sure to leave your contact information, company and the issue you’re experiencing.

We also have many other help articles, search the article database for more guides on setting up and managing Visitor Manager Central.

Learn about what system requirements you need to correctly operate the Visitor Manager Central web dashboard

Visitor Manager Central is Software as a Service delivered via your web browser and connected to a Free iPad application. The Visitor Manager Central web dashboard is used to configure your visitor management system customise the iPad application.

There is no software to install onto your local computers, all that is required to run Visitor Manager Central dashboard are the following

• Computer, tablet or mobile device
• Modern web browser
• Internet

System Specifications

You don’t need a powerful super computer to run Visitor Manager Central. All you need is a computer or hardware device with a modern web browser installed. We do the rest our end!

• Mac OS 10.9, or 10.10+
• Windows 7, 8, or 10
• X86 or X64 Multi-Core/Processor
• 4GB of RAM (or higher; 2GB minimum)
• USB 2.0+
• 1024 x 768 Resolution (or higher)

Web Browser Support

Visitor Manager Central works very well in Chrome and just as well on most other web browsers. It even works great on your iPad or smaller screen devices that have a mobile browser.

We recommend Chrome, Firefox and Safari over Internet Explorer (IE) (in that order), especially older versions of IE which we understand some of our customers may be stuck with. For Visitor Manager Central, it’s important to know not all browsers are equal. There are a few reasons for this.

1. Most other browsers are much faster than IE
2. A specific IE feature (called “compatibility view”) if turned on makes it impossible to click on some buttons and use some functions.
3. IE settings typically need to be fine-tuned to be cookie-friendly (see below).

Chrome currently has a 59% market share (globally), Firefox 25%, and Internet Explorer (only) 9%. So for us and you, it make sense we focus on these top tier browsers.

If you still need to use Internet Explorer we recommend IE 9, 10 or 11. All main Visitor Manager Central features work on IE 8, but user experience is less smooth due to the older technology of this browser.

We do not support Internet Explorer 6, 7 and 8 as they do not integrate modern technologies used by Visitor Manager Central and have security issues. Please make sure Security Settings of IE are not set to “High”, as this will prevent Go Reception from functioning properly. IE Privacy settings need to be on Medium-High or lower.

Guided Access limits your iOS device to a single app and lets you control which features are available.

WARNING – THIS FEATURE IS CURRENTLY BROKEN ON iOS 12.x
Apple are aware of this issue and are yet to resolve it since the release of iOS 12.x, it is a known issue that causes the iPad to sleep when in Guided access mode after 15 minutes.

Guided Access limits your iOS device to a single app and lets you control which features are available. You can turn on Guided Access when you let a child use your device, or when accidental gestures might distract you.

Set up Guided Access

1. Go to Settings > General > Accessibility > Guided Access.
2. Turn on Guided Access.
3. Tap Passcode Settings, then tap Set Guided Access Passcode.
4. Enter a passcode, then re-enter it. From here, you can also turn on Face ID or Touch ID as a way to end a Guided Access session.

Start a Guided Access session

1. Open the app that you want, then triple-click the Home button.
2. If you want parts of your screen to stop responding to touch, use one finger to circle those areas.
3. Tap Start.

Control which features are available

1. To turn off features or set a time limit, triple-click the Home or side button, then tap Options. If you don’t see Options, triple-click the Home or side button again and enter your passcode.
2. Turn on the options that you want, then tap ‘Done’.

This guide will explain how to configure a new iPad for use with Visitor Manager Central. This assumes your iPad is brand new and ready to begin the process.

Unboxing and setting up a new iPad (or an old one) with Visitor Manager Central is quick and easy. This guide will give your visitors a much easier sign in experience and will ensure the system performs best with the Visitor Manager Central app.

Not everyone has used an iPad before, so we want to configure the device to make it as easy as possible for the first-time user. Making it easy, makes it memorable.

Note: this article covers settings for all iPad models, the same settings apply to any iPad you use with Visitor Manager Central.

Unboxing

Your iPad package will include the tablet, charger and charging cable. You will need all of these items.

• Make sure your iPad is fully charged
• When possible, keep the iPad plugged into the charger when using Visitor Manager Central
• Use Apple manufactured or approved accessories only
• If you have an iPad stand, don’t mount it just yet as you will need access to the home button during the initial setup phase.

Welcome Setup

A new iPad will need to be setup first. Follow the on screen prompts to configure your iPad, if you are using the iPad for Visitor Manager Central only we suggest these setup options.

• Choose your local language
• Select your WiFi network (or ensure your SIM card is inserted and enabled)
• Connect to an existing Apple ID or create a new Apple ID so you can install updates and applications on your iPad. (Tip: customers who do not already have an Apple ID for their organisation use Visitor Manager Central@yourcompany.com for example. You can connect multiple iPads to the one Apple ID account).
• Allow and enable Location Services
• Select the correct date and time for your iPad’s location
• Disable/Skip Apple Pay
• Disable/Skip Siri
• Disable/Skip reporting diagnostics to Apple

System Updates

Before continuing, check to make sure that your iPad is running the latest version of the iOS operating system. To check this go to Settings app then General > Software Update. If a new version is available then proceed with the update. The iPad will usually restart after an iOS update, if not then restart it yourself.

• https://support.apple.com/en-au/HT204204

Home Screen

Remove and delete all other applications from their iPad that will not be used. This reduces the amount of memory used on the iPad and also stops any apps running or updating in the background.

To remove an app directly from your iPad, press the icon on the device for the particular app you wish to delete until all of the icons on the screen start to wiggle. Once they are wiggling you will also see the symbol appear in the upper left-hand corner of each icon as shown in the image below.

• https://support.apple.com/en-au/HT207618

Our suggestion is to delete EVERYTHING that allows it except for Find iPhone or Find iPad app if you want that security measure.

Settings

Now start working through each of the settings below. Open the Settings app.

1. Aeroplane Mode OFF
2. Wi-Fi > On (you need this to operate Visitor Manager Central)
3. Bluetooth > OFF unless you are connecting to the supported Brother QL-820NWB via the Bluetooth connection option
4. Notifications > Turn all OFF
5. Control Centre > Skip
6. Do Not Disturb > OFF
7. Do Not Disturb > Disable all options
8. General > Airdrop > Receiving OFF
9. General > Handoff > Handoff OFF
10. General > Multi-tasking & Dock > set all to OFF
11. General > Accessibility > all settings can be left to their default
12. General > Keyboards > set all except Auto-Capitalisation to OFF
13. Display and Brightness > set brightness to maximum and disable auto-lock.

The Visitor Manager Central app also has night or sleep mode built in that works with iOS. You can access this from the Visitor Manager Central iPad app’s Settings tab after you login.

With night shift this might cause some issues with apps including logging them out. Keep an eye on this and if it becomes a problem disable it.

Install Visitor Manager Central App

Once your iPad is setup open the App Store app and follow the on-screen prompts. Search the app store for “Visitor Manager Central” and locate the iPad app.

When the Visitor Manager Central App is installed open it and login following the prompts.

The Visitor Manager Central iPad app requires location services to be enabled “Always” and access to the iPad camera. If the Visitor Manager Central app does not prompt you to allow these services, please do the following.

1. Go to Settings > Visitor Manager Central and set camera to ON
2. Go to Settings > Privacy > Location Services > Visitor Manager Central and set Visitor Manager Central location services to ‘Always’.

This article covers Apple iPad models that are supported by the Visitor Manager Central platform. Please check your iPad for system compatibility.

Required Hardware

To use Visitor Manager Central, you need a computer (Mac or PC) and an iPad. If you would like to print visitor badges you also need a printer. This article outlines all supported iPad hardware, check out our other articles on supported printers.

Supported iPads

Visitor Manager Central is compatible with several iPad models.

iPad Pro

• iPad Pro 12.9-inch (4th generation) Year: 2020 Model number (on the back cover): A2229 on the iPad Pro A2069, A2232 on the iPad Pro Wi-Fi + Cellular
• iPad Pro 11-inch (2nd generation) Year: 2020 Model number (on the back cover): A2228 on the iPad Pro A2068, A2230 on the iPad Pro Wi-Fi + Cellular
• iPad Pro 12.9-inch (3rd generation) Year: 2018  Model number (on the back cover): A1876 on the iPad Pro A2014, A1895 on the iPad Pro Wi-Fi + Cellular
• iPad Pro 12.9-inch (2nd generation) Year: 2017 Model number (on the back cover): A1670 on the iPad Pro A1671 on the iPad Pro Wi-Fi + Cellular
• iPad Pro (10.5-inch) Year: 2017 Model number (on the back cover): A1701 on the iPad Pro A1709 on the iPad Pro Wi-Fi + Cellular
• iPad Pro (9.7-inch) Year: 2016 Model number (on the back cover): A1673 on the iPad Pro A1674 or A1675 on the iPad Pro Wi-Fi + Cellular
• iPad Pro (12.9-inch) Year: 2015 Model number (on the back cover): A1584 on the iPad Pro A1652 on the iPad Pro Wi-Fi + Cellular

iPad Air

• iPad Air (3rd generation) Year: 2019 Model number (on back cover): A2152 on iPad Air (3rd generation) A2123, A2153 on iPad Air (3rd generation) Wi-Fi + Cellular
• iPad Air 2 Year: Late 2014 Model number (on the back cover): A1566 on the iPad Air 2 A1567 on the iPad Air 2 Wi-Fi + Cellular
• iPad Air Year: Late 2013 and early 2014 Model number (on the back cover): A1474 on the iPad Air Wi-Fi A1475 on the iPad Air Wi-Fi + Cellular A1476 on the iPad Air Wi-Fi + Cellular (TD-LTE)—released early 2014

iPad Mini

• iPad mini (5th generation) Year: 2019  Model number (on back cover): A2133 on iPad mini (5th generation) A2124, A2126 on iPad mini (5th generation) Wi-Fi + Cellular A2125 on iPad mini (5th generation) Wi-Fi + Cellular (China mainland only)
• iPad mini 4 Year: Late 2015 Model number (on the back cover): A1538 on the iPad mini 4 A1550 on the iPad mini 4 Wi-Fi + Cellular

iPad

• iPad (7th generation) Year: 2019 Model number (on the back cover):  A2197 on the iPad (7th generation) Wi-Fi A2200, A2198 on the iPad (7th generation) Wi-Fi + Cellular
• iPad (6th generation) Year: 2018 Model number (on the back cover): A1893 on the iPad (6th generation) Wi-Fi A1954 on the iPad (6th generation) Wi-Fi + Cellular
• iPad (5th generation) Year: 2017 Model number (on the back cover): A1822 on the iPad (5th generation) Wi-Fi A1823 on the iPad (5th generation) Wi-Fi + Cellular
• iPad (4th generation) Year: Late 2012 Model number (on the back cover): A1458 on the iPad (4th generation) Wi-Fi A1459 on the iPad (4th generation) Wi-Fi + Cellular A1460 on the iPad (4th generation) Wi-Fi + Cellular (MM)

Versions of iOS Supported

Visitor Manager Central supports iOS 9.3.5 and higher only. We can only support the older iOS 9.3.5 on iPad 4th generation or newer however. Please be aware it may work on older devices, but we cannot support them, or guarantee support ongoing. Please consider updating your hardware.

Why is my iPad not listed?

The answer is simple, security. We cannot support iPad’s that are note able to keep up to date with new iOS (operating system) releases, they pose security risks to your organisation if not maintained.

NOTE You can check the Apple website to ensure your model iPad is supported by Visitor Manager Central. Go to https://support.apple.com/en-au/HT201471 to view all models.