Frequently Asked Questions
Our FAQ will assist you with the answers to important questions
Hardware FAQ
How to identify your iPad Model
Check to see if your iPad is supported by Visitor Manager Central
Visitor Manager Central supports iPad’s that can be updated to the latest iOS.
Support and compatibility starts with the iPad 5th generation and iOS 10.x however it’s important to understand that security and stability should be top of mind. Please ensure you can support the latest versions of iOS on your device.
To check the model of iPad you have please follow this link
Visitor Manager Central does not support or offer guarantees on hardware. This is the customers responsibility to ensure compatible hardware is used and it’s maintained and updated regulary.
Is Visitor Manager Central available on Android or Windows Tablets?
Visitor Manager Central is currently not available on Samsung Tablet devices.
Currently, Visitor Manager Central Kiosk app is not available on Android devices. This includes Google, Samsung Galaxy and variants.
Visitor Manager Central is a cloud software service (SaaS) that you access in any web browser on your desktop or tablet computer. For more information on Visitor Manager Central apps for iPad/iPhone please read below.
Visitor Manager Central Web Dashboard
Visitor Manager Central performs best with a good internet connection and a modern web browser like Chrome of Safari. Use a secure computer with a fast internet connection and Chrome or Safari web browser for the best experience
Visitor Manager Central Kiosk App
The kiosk app is only available on Apple iPad at this time. The free iPad app connects to your web dashboard account and displays your custom configured Visitor Manager Central Kiosk for visitors, staff, contractors and more.
Visitor Manager Central Pass
Visitor Manager Central pass is a complimentary smartphone app available for both iPhone and Android smartphones. It’s designed specifically with employees in mind, allowing them to quickly sign in/out with QR code, receive arrival notifications and view history.
Privacy & Data
Visitor Manager Central’s email sending guidelines
Our Visitor Manager Central guidelines for sending emails that comply with our Terms of Service and Privacy Policy.
We all hate spam. The Visitor Manager Central platform can to help you create valuable interactions between you and your visitors and employees. Combating spam is part of our mission to make internet communications safe and personal.
Our guidelines are created to protect both you and Visitor Manager Central’s reputation. Before you can send your notification message, you will need to sign up for a Free Trial or a paid subscription, this will ask you to agree and comply with our Terms and accept out privacy policies you’ll need to confirm that you’re happy to comply with these guidelines.
Visitor Manager Central’s General Email Guidelines
- 👍🏻 Have permission form the recipient
- 📧 Message valid users only
- 📝 Only meaningful content please
- 🌈 Be authentic in your messages
- 👩🏻💻 Be transparent in what your trying to say
Message performance 📈
Bad sending practices are not just bad news for Visitor Manager Central, but for your business too. High bounce rates mean your messages are not reaching their intended destination. High complaint rates mean people receiving the messages aren’t happy about it.
If you exceed our reasonable internal thresholds, we will be entitled to suspend your ability to send email while our delivery team investigates.
If we don’t see an improvement within a reasonable, defined period that we set, we may withdraw your access to the Visitor Manager Central platform altogether.
If we feel you are misusing our products or services, we reserve the right to withdraw access to our products and services entirely.
The legal bit 📖
As a Visitor Manager Central customer, you accept that you will adhere to these guidelines and that they are subject to change and publication on our website periodically.
In compliance with applicable data, privacy, and email marketing laws, you must have permission from a recipient to contact them with by email and SMS and other electronic messaging. If you do not, that email may illegal be deemed as spam. You should ensure that your email activities comply with local laws.
You must ensure you are meeting all your legal obligations. Don’t use Visitor Manager Central’s products in connection with data you don’t have permission to process.
You will fully indemnify Visitor Manager Central against any and all losses we incur as a result of any personal data processed in relation to your use of the Visitor Manager Central email, electronic and notifications services which breach any applicable laws or causes us to be in breach of any such laws.
Make sure you’ve read and understand these documents. If we feel you are misusing our products or services, we reserve the right to withdraw access to our products and services entirely. We also reserve the right to report illegal activity to authorities.
Contacting Visitor Manager Central ☎️
Sometimes things can go wrong and mistakes can be made. At any time, you are concerned these guidelines may have been breached or implicated please notify us as soon as you become aware at visitormanagercentral.com.au
… did you make it this far? Thanks for reading this article – we hope Visitor Manager Central can help you to create meaningful, personal connections with your visitors and make your organisation run more productively.
Are you compliant with FERPA
Family Educational Rights and Privacy Act (FERPA) and Visitor Manager Central
Visitor Manager Central provides administrative features that allow customers to meet FERPA requirements. For more information on FERPA compliance in the United Stated please review this link
The Visitor Manager Central system can meet requirements for the protection of information. This includes but is certainly not limited to
- Personally-Identifiable Information (PII)
- Directory information
For more information of details specific to your requirements please get in touch with our support team or privacy officer as visitormanagercentral.com.au
Key GDPR Compliance Requirements
Below is a basic overview of some of the key GDPR requirements.
The GDPR changes way organisations collect data, as well as how they obtain, document, and manage the legal basis for processing.
GDPR Overview
The GDPR became enforceable as law in all EU member states on the May 25th, 2018. This replaces the separate member state implementations of data protection law, streamlining compliance by providing a single set of principles to follow.
The new regulation’s scope encompasses all organisations that process the personal data of EU residents or monitors individual’s behaviours conducted within the EU, regardless of the entity’s physical location.
The terms processing and personal data are defined: processing involves “any operation or set of operations which is performed on personal data” and personal data means “any information relating to an identified or identifiable natural person (‘data subject’).” The GDPR outlines requirements for Controllers (entities who determine the purposes and means of the processing of personal data) and Processors (entities who process personal data as directed by a Controller).
Data Protection by Design and Default
Controllers and Processors must incorporate data protection into new products and services that involve processing of personal data (Design) and consider data protection issues in all business decisions (Default).
Lawfulness of Processing
Processing must be based on consent, performance of a contract, legal obligation, protection of vital interests, tasks carried out in the public interest, or legitimate interest balanced against the fundamental rights of data subjects.
Conditions for Consent
Requests for consent must be freely given, specific, informed and unambiguous by a statement or by a clear affirmative action. Security of Processing Controllers and Processors shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.
Data Subject Rights & Information
Controllers shall provide the information outlined in Articles 13 & 14 to Data Subjects and Data Subjects may access, correct, delete, restrict processing of, and transfer their personal data, as well as object to automated decision-making based on their personal data.
Data Inventory
Controllers and Processors must create centralised repositories containing records of processing activities carried out on personal data.
Data Protection Impact Assessments
Where a type of processing is likely to result in a high risk to the rights and freedoms of natural persons, prior to processing Controllers must carry out assessments of the impact of the envisaged processing operations on the protection of personal data.
Data Protection Officer
Controllers and Processors whose core activities consist of processing operations which require regular and systematic monitoring of data subjects on a large scale or large scale processing of special categories of data must appoint a Data Protection Officer.
Controller-Processor Relationships
Controller and Processor relationships must be governed by binding contracts that set the terms of the processing to be performed and provide Controllers the right to object to Sub-Processors engaged by the Processors.
Data Breach Reporting
In the event of a breach involving personal data, the Controller shall, where feasible, notify the relevant Supervisory Authority within 72 hours after becoming aware of it and, if there is a likely high risk to the rights and freedoms of natural persons, the affected data subjects without undue delay.
Helpful GDPR Resources
Here are some links to GDPR resources which we will continue to update as regulatory authorities issue additional guidelines.
Text of the GDPR formatted, with links to relevant Recitals.
Article 29 Working Party: Definition of Consent (wp187)
EU Reform of Data Protection Rules
UK’s ICO Consultation Draft: GDPR consent guidance, March 2017
Software FAQ
Adding a billing contact email for invoices
If you wish to add a separate billing email address so we can send invoices to the correct person, follow the guide in this article.
If you wish to send your Visitor Manager Central invoices to a specific contact in your organisation you can add a billing email address to your account.
Login as an administrator and go to Settings > Billing to add this information.
Select Account Details in Settings on the side menu.
Select Billing from the settings sub navigation.
Enter your new information in the billing details section and press Save Changes.
Each billing cycle we send an invoice or invoices to be paid will now be delivered to this email and not the default admin.
Changing your Visitor Manager Central Administrator account
Best practice for setting up your primary Visitor Manager Central user account.
Highlights of this article:
- Do not use your personal work email for admin accounts
- Do use something like Visitor Manager Central@yourcompany.com
- Create a separate user account for yourself
- If you need to change the primary admin user, contact Visitor Manager Central.
When you sign up for a Visitor Manager Central trial account it’s likely you used a personal email address, either your work email as an employee or personal email like a Gmail or Hotmail email.
Your email is a unique record we use to identify you, authenticate access and send you notifications and system messages.
This is great for evaluation only, but it’s best practice to use a general email for your main administrator account. This will allow you to do two important things.
- Create an administrator account you can share with other users as needed
- Let you create a personal user account to separate your own usage and records from the actual account administrator
The account admin is typically only used for product evaluation, configuration, settings and managing the account.
Your user account will give you all the tools needed as an employee to sign in, invite guests and use the other dashboard features.
Changing Administrator Email
This is easy to do, just navigate to the Dashboard > My Account and change the name and email address of this user then save. You can then add yourself as a general user with a separate login.
- Common names would be “Visitor Manager Central Admin” or “Administrator”
- Common email to use would be Visitor Manager Central@yourcompany.com or reception@yourcompany.com
Changing Administrator Accounts
At times employees leave the organisation or you need to assign another user as an administrator. If you stick to the rule above, this will never need to be done, but if you have used an employee email and want to change this user to another, you will need to contact Visitor Manager Central to process this request for you.
Enable browser cookies
It’s important your browser has cookies enabled for the best Visitor Manager Central dashboard experience.
Cookies are small pieces of code inside your web browser that store some information. They are very important for Visitor Manager Central as they contain a link to your logged in session.
Sometimes a cookie can get removed or “killed” due to your IT configuration and policies. If this happens it’s likely you will not be able to login to Visitor Manager Central. You will likely see the screen below:
There is an easy way to fix this, but you may need some help.
For companywide settings. Please ask your IT support to check there are no network settings (e.g. firewall) that kills Visitor Manager Central cookies.
On individual users’ computers & devices. If your users are required to use Internet Explorer, they will need to ensure their browser settings do not kill Visitor Manager Central cookies.
Getting email notifications delivered correctly
Visitor Manager Central sends out email notifications for many types of events, so for the best experience you don’t want to block these.
Visitor Manager Central sends out a lot of useful notifications using email, SMS and our companion smartphone app. We also send out system update emails and general newsletters about upcoming features and fixes.
You need to be able to receive these emails correctly. Please make sure your IT department has whitelisted Visitor Manager Central so that e-mails from @vmchub.com.au do not land in spam or junk folders at server level
Also, be sure to whitelist @sendgrid.net as this is our primary secure email carrier.
Visitor Manager Central
Brought to you by
FUJIFILM Upstream Solutions Pty Ltd
Botanicca 9, 588 Swan St, Richmond VIC 3121
E: shm-fbau-VMC.Upstream@fujifilm.com
ABN: 35 06 572 694
