In this article we work through common reasons that badges fail to print. This can be generally fixed quite easily and quickly.
This is the most common support request we get at Visitor Manager Central. But with some simple steps and following the setup guides for each type of printer you have, you can minimise or completely resolve this happening!
Visitor Manager Central supports the following label printers for correctly printing badges for visitors and your users. Please ensure you are only using one of these supported models.
The best printer you can invest in is the Brother QL-820NWB currently.
Other models in the series may be supported, please contact visitormanagercentral.com.au if you are unsure of what printer will perform best for your needs.
Setting up a printer is easy, it’s a direct connection between the iPad and the Printer over your office wi-fi network or Bluetooth (if supported).
You can connect multiple iPads to one Wi-Fi printer buy if you are using Bluetooth you can only connected one iPad to one printer at a time.
The screen below shows the settings screen of the Visitor Manager Central iPad app. Once you install the iPad app and login with your username and password you will be presented with your Kiosk and Printer options.
To access the printer settings, tap “SETTINGS” at the bottom of the screen.
There are a few options to try if your printer displays an error message on the iPad and will not print, or simply nothing happens.
It’s likely none of your settings have changed at this point. If the Printer is not shown on the settings page, try reconnecting it again. If the printer does show there are a few options to try.
Visitor Manager Central supports the DK-11202 labels which are 62x100mm. Other formats may work at times, but we do not officially support these types. Please check to ensure you are using the DK-11202 labels always and that they have been inserted into the printer holder carefully.
Your VMC Account
System & Hardware
Brought to you by
FUJIFILM Upstream Solutions Pty Ltd
Botanicca 9, 588 Swan St, Richmond VIC 3121
ABN: 35 06 572 694